Evaluation of Indias Online Travel Industry

Evaluation of Indias Online Travel Industry MANAGERIAL ECONOMICS PROJECT: ONLINE TRAVEL INDUSTRY GROUP MEMBERS: Nikita Goenka (PGP30324) Padmaja Agnihotri (PGP30316) Sandeep Kumar (ABM11034) Ravali Malka (PGP30317) Vishwas Nandan (PGP 30353) Saurav Kumar (PGP30340) Rohan Kokane (PGP30336) BACKGROUND India is a country with vast demography and a wide spectrum of opportunities. Better job avenues have gifted the youth with greater discretionary power. Rising use of internet plastic money has made the field of e-commerce an exponentially growing field in recent times. Why E-Travel as a subject of research? E-travel in India has a lion’s share in the Indian E-commerce contributing to a whopping 82% to the entire market share in the year 2013 (Graph 1). Also, E-travel exhibited a marvelous annual growth of 53% in 2013 over 2012. This is further complemented by the fact that the Indian tourism industry is the 2nd fastest growing in the world. The present paper aims at unravelling various facets of this booming industry and studying its position in the private sector, especially e-commerce industry. Other merits: Online travel demands least capital infrastructure costs Quick delivery of services enhances consumer satisfaction EVOLUTION Based on the single idea of easing travelling in India, online travel services started around a decade ago. Booming of IT sector in India was one of the major factors stimulating online travel. Online travelling segment constitutes around 70% 80% ($25 billion) of all e-commerce activities and has been a major driver of the industry. Key schemes and policies implemented by e-commerce industry can be considered as major factor for success of the segment. Exhaustive assistance, user friendly websites, customer grievance redress are the major attractions prevailing in the segment. Makemytrip, Yatra.com, Redbus are some websites which have seen rocketed growth as presented in Graph 2 and Graph 3. PRICE ELASTICITY OF DEMAND Price Elasticity is defined as percentage change in demand due to one percent change in price. Online travel industry faces more level of price sensitivity than traditional channels, majorly because of ease of access to- PRODUCT INFORMATION PRICE INFORMATION CHANNEL SELECTION FORWARD LINKAGES: Nowadays Travel industry is not restricted to its conventional travel business only. It has extended to forward linkages like bus tickets, travel insurance firm hotels. Share of each linkage has been presented in Graph 4 Regulations Introduced by the government and its impact: The regulatory norms laid down by the government of India are aimed at promoting growth of the market which have effect on the online travel industry. With the customers slowly moving from traditional ways of booking to online, these norms have greatly influenced the growth of online travel industry. A few regulatory norms laid are as follows: COST STRUCTURE: The cost structure of online travel can be analysed in two ways: Traditional costing analysis through study of the PL statement ABC (activity based costing ) by analyzing the cost driver for each specific segment The following sections explains both the above stated viewpoints: Traditional costing analysis: The income statements of various big players of the online travel industry are available for study. One such player is Makemytrip.com, a leading firm in online travel. Graph 5 summarizes the various expenses of Makemytrip for 4 consecutive years in descending order. Activities of online travel: The various activities of online travel have been are categorized as: Core Activities and Support Activities The activities are studied considering their respective drivers in terms of the resources allotted and other factors such as time and space devoted etc. PRODUCTION STRUCTURE Online travel industry offers services to its customers as a product. There are various types of services which online travel industry offers:- Core services Air, Rail and hotel advance bookings and ticketing Discount fares program Event management service Value added services Tracking of journey 24 hours emergency service Ticket approval using email system Insurance Graph 6: Traffic generated from mobile devices. Graph 7: Reach of travel portals (India and Global) Graph 8: Profit Margin by segments PRODUCTION FUNCTION A production function gives relationship between inputs (capital, labour and other factors) and outputs (goods and services). Online travel agency have high initial and fixed cost which it makes as less labour intensive sector. U= U (P, Y) Y= F (K, L) Where U = utility function of cost (P) and trips (Y) F = Production function of capital (K) (travel agencies) In short run, if labour is increased, the performance and maintenance of the online portal will be improvised. So this in-turn might increase number of trips for some time period then falls as online travel agency is more technology based and improving labour doesn’t increase much of output. In long run, an improvement in the state of technology shifts the production function up, leading to an increase in output per worker for a given level of capital per worker. The higher the technology, higher Y for a given K and L. An improvement in the state of technology shifts the production function up, leading to an increase in output per worker for a given level of capital per worker COST FUNCTION Cost function is effect of level of production on the cost which the firm is incurring. Since in online travel industry we don’t have any such physical product, we can relate the level of production with the sales generated by company. Cost analysis for Thomas Cook has been done in Table 1 and Graph 9. TABLE – 1: Thomas Cook- Average and Marginal cost of the service delivered Year Sales (INR in mn) Total Cost (INR in mn) AC MC 2010 3455 3086 0.8932 2011 4017 3094 0.7703 0.01 2012 4386 3300 0.7524 0.557 2013 13031 10269 0.7881 0.80 Source: www.securities.com/emis/ Industry- Online travel Graph 9: Cost analysis for Thomas Cook (All money figures are in INR million) Inferences: The data given in Table 1 shows the average and marginal cost of the service delivered. From graph 9 we can see that the average cost reaches a minimum value of 0.45 at a sales value of INR 8700mn approximately. As the scale of operations of Thomas Cook went up beyond this point the average cost also increased. Clearly it is evident that the company isn’t operating at its minimum cost point. Due to sudden increase in scale of operations, the company might not have optimized its value chain. REGRESSION ANALYSIS IRCTC E-ticket booking: IRCTC started its e-ticket booking facility from 2005 August. By that time there was already i-ticket booking in IRCTC where tickets will be delivered through courier to the house after booking through internet. Once IRCTC launched E-ticket booking, the sales through I-ticketing started declining and this new facility increasing sales of IRCTC. Number of people using internet in 2012 is 11.4% of total population as compared to 4.5% of total population in 2005. This rapid growth in internet users resulted in increment of number of tickets booked through IRCTC. Graph 10: Regression Analysis for IRCTC E-ticket booking Inferences: In 2005, internet Company Sify had announced its tie up with Indian Railway Catering and Tourism Corporation (IRCTC) to make online railway ticketing service available at over 3,400 iWay cybercafà ©s across 154 cities, on cash payments. In 2008, With 8 lacs tickets sold every day on its website, IRCTC had announced its expansion policy to give services and sell airline tickets. With overall increase in train travel quality and increase in train travelling, e-tickets are in demand. PROFIT OR LOSS ANALYSIS: MAKE MY TRIP www.moneycontrol.com Year Revenue Total Cost Profit 2011 $124,721.00 $119,891.00 $4,830.00 2012 $196,599.00 $189,951.00 $7,048.00 2013 $228,822.00 $256,411.00 ($27,589.00) 2014 $255,375.00 $276,281.00 ($20,906.00) Graph 11 Inferences: Based on the above analysis MakeMyTrip has achieved its break-even point somewhere in between 2012 and 2013. After that point it has been experiencing losses. PROFIT OR LOSS ANALYSIS THOMAS COOK www.moneycontrol.com Year Revenue(In Cr.) Total Cost(In Cr.) Profit(In Cr.) 2009 242.00 184.00 58.00 2010 282.00 193.00 89.00 2011 340.00 232.00 108.00 2012 386.00 270.00 116.00 2013 383.00 267.00 116.00 Graph 12 Inferences: From above graph, Thomas cook has passed its break-even point and has been experiencing profits for last 5 years. APPENDIX Graph 1: E commerce Market share Graph 2: Growth trend in the online travel market Graph 3: Percentage of online users Graph 4: E commerce market share (including the forward linkages) Graph 5: Summary of expenses of Makemytrip for 4 consecutive years in descending order: Source : http://www.nasdaq.com/symbol/mmyt/financials?query=income-statement Graph 6: Traffic generated from mobile devices Graph 7: Reach of travel portals Segment % age Air Travel 7 Train Travel 5 Bus Travel 12 Car Rentals 15 Hotels tours and Packages 20 Graph 8: Profit Margin by segments 2013 Source: E Y

Essay --

Temos aktualumas. Ã… ½monÄâ€"s vis daugiau laiko praleidÃ… ¾ia keliaudami, todÄâ€"l neiÃ… ¡vengiamai atsiduria nepaÃ… ¾Ã„ ¯stamose aplinkose, o tai sukelia Ä ¯vairiausiÃ… ³ nepatogumÃ… ³ ir problemÃ… ³. Keliaujantieji daugybÄ™ valandÃ… ³ praleidÃ… ¾ia planuojant, kokius lankytinus objektus nori pamatyti nuvykus Ä ¯ svetimÄ… Ã… ¡alÄ ¯ ar miestÄ…, taÄ iau ten atsidÃ… «rus vis vien dauguma dalykÃ… ³ atrodo painÃ… «s ir klaidinantys. Turint mobilÃ… ³jÄ ¯ Ä ¯renginÄ ¯ ir naudojant papildytosios realybÄâ€"s mikroprogramas Ã… ¡ie rÃ… «pesÄ iai gali bÃ… «ti greitai ir lengvai iÃ… ¡sprÄ™sti. PaÃ… ¾intinÄ ¯ turizmÄ… papildÃ… ¾ius virtualiais objektais, animacijomis ir kitokia grafine bei tekstine informacija, keliavimas tampa labiau Ä ¯traukiantis ir informatyvus. Lankant istorines vietas, papildytosios realybÄâ€"s programos gali realÃ… ³ vaizdÄ… padengti Ã… ¾emÄâ€"lapiais ir informacija, kuri leis pamatyti kaip Ã… ¡i vieta atrodÄâ€" prieÃ… ¡ kelis ar keliolika amÃ… ¾iÃ… ³. Italijoje 2009-ais metais visuomenei pristatytas „iTacitusâ€Å" projektas, kuris leidÃ… ¾ia lankytojams, vaikÃ… ¡tinÄâ€"jantiems po vietovÄ™, pamatyti virtualias, kaÃ… ¾kada ten stovÄâ€"jusias ir nugriautas 3D skulptÃ… «ras, pamatyti istorinÄ ¯ KoliziejÃ… ³ su jame oÃ… ¡ianÄ ia minia ir besirungianÄ iais gladiatoriais. GalimybÄâ€" iÃ… ¡plÄâ€"sti realÃ… ³jÄ ¯ pasaulÄ ¯ ir susisteminti matomus vaizdus iÃ… ¡ties Ã… ¾avi, taÄ iau Ã… ¡iÄ… technologijÄ… puoselÄâ€"jantys specialistai vis dar susiduria su daugybe techniniÃ… ³ bei socialiniÃ… ³ iÃ… ¡Ã… ¡Ã… «kiÃ… ³ ir problemÃ… ³. IÃ… ¡kreiptas realiÃ… ³ ir virtualiÃ… ³ objektÃ… ³ sulygiavimas, objekto atpaÃ… ¾inimas ir jutiklio tikslumas, vartotojo privatumas ir realios fizinÄâ€"s saugos rizika – tai tik keli susirÃ… «pinimÄ… keliantys iÃ… ¡Ã… ¡Ã… «kiai. SudÄâ€"tingÃ… ³ konstrukcijÃ… ³ gamyboje, medicinoje ar karinÄâ€"je pramonÄâ€"je papildyta realybÄâ€" Ã… ¡iandien yra sÄâ€"kmingai taikoma ir naudojama, taÄ iau tam yra skiriamos milÃ… ¾iniÃ… ¡kos investicijos, naudojami tiksliausi ir patikimi... ...nkstesniÃ… ³ skyriÃ… ³ literatÃ… «ros analizÄ™, autoriÃ… ³ iÃ… ¡vadas ir mikroprogramÃ… ³ palyginimo rezultatus, pasiÃ… «lyta paÃ… ¾intiniam turizmui tinkamiausia papildytos realybÄâ€"s mikroprogramÃ… ³ platforma bei modeliai, kurie turÄâ€"tÃ… ³ bÃ… «ti integruoti joje. Ketvirtame skyriuje atliktas empirinis tyrimas, vertinant vartotojÃ… ³ poreikius integruojant papildytos realybÄâ€"s mikroprogramÃ… ³ modelius Ä ¯ paÃ… ¾intinio turizmo infrastruktÃ… «rÄ…. Tyrimo rezultatai atskleidÄâ€", kurie mikroprogramÃ… ³ modeliai ir jÃ… ³ pavyzdÃ… ¾iai labiausiai domina apklaustus respondentus. Kadangi tyrimo imtis buvo pakankama, gautus rezultatus ir iÃ… ¡vadas galima taikyti visai populiacijai – visi Lietuvos gyventojai. Darbas baigiamas iÃ… ¡vadomis, apie papildytos realybÄâ€"s mikroprogramÃ… ³ pritaikymo galimybes paÃ… ¾intiniame turizme, ir pasiÃ… «lymais, kokius papildytos realybÄâ€"s mikroprogramÃ… ³ modelius reikia integruoti Ä ¯ paÃ… ¾intinio turizmo infrastruktÃ… «rÄ….

Level Operations

Level Operations, small company located in Pennsylvania, manufacturers a variety of security devices and safes. Several different models of safes (S7-S8-S9-S1-S2) are available for purchase and due to increased demand the production facility has been enlarged to accommodate the additional production needs. Production manager Stephanie Cole must determine the best production quantity per cycle for each day of the week. She understands that partially completed safes are not permitted (each cycle must turn out finished cycles). Stephanie consulted the engineering department; they have determined the best production sequence is S7-S8-S9-S1-S2.Stephanie must comprehend the large picture of production demand in order to ensure the product availability to meet the needed demand. The ultimate goal should be a balanced operation system. One that makes the process time as short as possible, eradicate disruptions and eliminate waste (excess inventory)(Stevenson,2012). Stephanie was given weekly quantity demands; she must first break those numbers down to daily production demands, determine the number of cycles to run daily, and how many of each safe model to produce in any given cycles as shown in Figure 1. The cycle time should be set to equal the takt time.Takt time is defined as â€Å"the cycle time needed to match customer demand for final products† (Stevenson, 2012). By only running three cycles per day, the company is producing fewer inventories. Additionally, the company is practicing lean production techniques by not allowing work-in-process inventory (reducing carry costs and space requirements) and lot sizes are small; yielding the similar benefits but also exhibiting better quality control and minimal inspection time if errors do arise. Stephanie has determined the best production quantity per cycle for each day of the week (Figure 2).Figure 3 forecasts the quantity demanded versus the quantity supplied over the five week time frame. Model S8 and S9 are showing excessive inventories. However, by using a lean flexible production system Stephanie has the ability to decrease the units made during each cycle. By waiting to decrease the units per cycle till the later weeks in the production timeline; Stephanie is eliminating waste, and reducing the possibility of bottlenecks effects in the starting days of production. All other models are meeting their target numbers creating zero excessive inventories.

Essay on Participant Observation Understanding Society

Participant Observation as the Most Effective Method of Understanding Society All case studies require either overt or covert observation to collect the information necessary to complete the study. Both covert and overt have their advantages and disadvantages; they both add different but similar ideas and theories to a study. These two methods have been used in a variety of case studies but the ones that I am going to focus on are James Patrick’s study of Glasgow gang’s, Laud Humphreys study of the tea room trade in America and Ann Oakley’s study of first time pregnancy with women in the UK. I am going to look at how participant observation was used in these three studies and whether the researcher†¦show more content†¦So overall in using the covert observation technique to protect not only the people that he was studying but also himself the research was a success. The second study that I will look at is James Patrick’s study of the Glasgow gangs again this researcher used covert observation as some of the gangs activities were extremely violent so James Patrick didn’t want himself to be in danger of the people that he was researching to become â€Å"outed† again the researchers involvement in this study was both illegal and morally and ethically wrong but again this level of involvement was needed to make the piece of research a success, James Patrick was actually invited in to the gang by a pupil a the school where he worked so to some degree it was overt but as the rest of the gang didn’t know what he was doing then it was covert. If the gang had of been arrested during the piece of research then the researcher could have been facing a the police as well because to tell them that he was taking part in a piece of research would of resulted in him being compromised which he almost was quite a few times. 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